Support

Contact

For account, billing, model access, API key, or client integration questions, contact us through:

• Email: support@api0hub.com
• Telegram: @api0hub_support

We usually reply within 24 hours on business days. For urgent issues, start your message with "Urgent" and include the relevant details in one message.

Billing and top-up issues

For balance, payment confirmation, failed top-ups, or unexpected charges, please include:

• account email or account ID;
• amount and currency;
• payment time;
• transaction hash, if applicable;
• order ID or screenshot;
• current balance screenshot.

API issues

Please include:

• account email or ID;
• model name;
• Base URL;
• request time;
• error code;
• request ID;
• screenshot or full error message;
• what you have already checked.

Do not share the full secret API key in public messages. If a key is exposed, delete it immediately and create a new one.